Patients Charter
At Minden we believe that successful medical care involves a partnership between patient and doctor As GPs we aim to provide safe and up to date medical care, honest and realistic advice and a friendly and efficient service As patients we hope you will use our services thoughtfully, respect our premises and take overall responsibility for your own health and that of your children.
Your Rights
- Confidentiality and courtesy from all Minden staff.
- Access to your medical records.
- Telephone calls answered promptly by a receptionist.
- An appointment the same day if you are acutely ill.
- An explanation if you have to wait over 30 minutes.
- Repeat prescriptions available within 24 hours.
- A detailed leaflet explaining our services.
- Prompt investigation of any complaint.
Your Responsibilities
- To treat our staff with courtesy.
- To be considerate to other patients in the building.
- To respect our home visiting and out of hours emergency services.
- To cancel appointments if you cannot attend.
- To respect our premises.
- In our building please do not smoke, attend in muddy boots or dirty overalls, or bring bicycles inside.
- To Iearn how to treat your own minor illnesses and to keep same basic household medicines in a safe place.