Make an Appointment with my Doctor or Nurse

Consultations with your doctor & nurse are by appointment only and can be made by telephoning your doctor's receptionist or by calling at the Centre. Your doctor will usually hold a surgery every morning and most afternoons.

It is our policy to offer a routine appointment within 48 hours and within 24 hours for patients who feel they have an urgent problem. Due to fluctuating demands it is not always possible to offer an appointment with your usual doctor, however, you will be offered an alternative doctor.

New Telephone Service – Patient Partner

From the beginning of June this new telephone service will enable patients to BOOK, CANCEL and CHECK appointments with a GP at almost any time night and day! Initially this will be from 6am until 11pm

All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.

If you wish to use this system it will be necessary for the surgery to have your correct and up to date telephone number on our computer system, if not already done so please ensure that this information is correct.

When you telephone the surgery simply select the option to use the automated appointment booking service and follow the simple instructions. In order for this automated system to identify you it will ask you to use your telephone to enter your date of birth and telephone number.Then follow the instructions to Book, Cancel or Check an appointment.

Urgent Appointments

The doctor allocates 5-minute appointment slots for patients who have an urgent problem that cannot wait longer than 24 hours. Such problems may include moderate to severe pain, ear, chest or urinary infections or deterioration of previously established conditions e.g.: asthma.

A routine appointment is usually necessary for other problems such as review of ongoing conditions, stress related and emotional problems, HRT and discussion of test results, as the doctor will require more time for discussion of these.

Emergencies

We are not an emergency service but we do have a daily doctor-on-call who responds to life-threatening emergencies. However, if it is difficult to contact the surgery immediately, we recommend 999 is dialed.

'Did Not Attend'

If you are not able to keep your appointment for whatever reason, please inform us in good time so that the appointment may be offered to someone who is ill and needs it. We operate a policy whereby you will receive a letter if you fail to attend an appointment. The current policy is that if you fail to attend three appointments (a letter is sent after the 1st and 2nd failure to attend) and do not contact us to discuss further we could remove you from the list if you fail to attend a third appointment. This is a last resort and would hope that you could make every effort to attend appointments you have taken the time to book or at least try to cancel them if cannot attend which will then allow other patients to take the appointment.


Home About Us How do I? Make an Appointment Discuss a Home Visit Find out a Test Result Request a Repeat Prescription Request an Acute Prescription Speak to My Doctor Register with a Doctor Obtain a Sicknote Out of Hours Useful Telephone Numbers Resources Deakin, Norman and Bull Practice Dr Shekar Practice Saxena, Bowden and Saxena Practice Accessibility Sitemap Login/Logout	Make an Appointment with my Doctor or Nurse Consultations with your doctor & nurse are by appointment only and can be made by telephoning your doctor's receptionist or by calling at the Centre. Your doctor will usually hold a surgery every morning and most afternoons. It is our policy to offer a routine appointment within 48 hours and within 24 hours for patients who feel they have an urgent problem. Due to fluctuating demands it is not always possible to offer an appointment with your usual doctor, however, you will be offered an alternative doctor. New Telephone Service – Patient Partner From the beginning of June this new telephone service will enable patients to BOOK, CANCEL and CHECK appointments with a GP at almost any time night and day! Initially this will be from 6am until 11pm All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth. If you wish to use this system it will be necessary for the surgery to have your correct and up to date telephone number on our computer system, if not already done so please ensure that this information is correct. When you telephone the surgery simply select the option to use the automated appointment booking service and follow the simple instructions. In order for this automated system to identify you it will ask you to use your telephone to enter your date of birth and telephone number.Then follow the instructions to Book, Cancel or Check an appointment. Urgent Appointments The doctor allocates 5-minute appointment slots for patients who have an urgent problem that cannot wait longer than 24 hours. Such problems may include moderate to severe pain, ear, chest or urinary infections or deterioration of previously established conditions e.g.: asthma. A routine appointment is usually necessary for other problems such as review of ongoing conditions, stress related and emotional problems, HRT and discussion of test results, as the doctor will require more time for discussion of these. Emergencies We are not an emergency service but we do have a daily doctor-on-call who responds to life-threatening emergencies. However, if it is difficult to contact the surgery immediately, we recommend 999 is dialed. 'Did Not Attend' If you are not able to keep your appointment for whatever reason, please inform us in good time so that the appointment may be offered to someone who is ill and needs it. We operate a policy whereby you will receive a letter if you fail to attend an appointment. The current policy is that if you fail to attend three appointments (a letter is sent after the 1st and 2nd failure to attend) and do not contact us to discuss further we could remove you from the list if you fail to attend a third appointment. This is a last resort and would hope that you could make every effort to attend appointments you have taken the time to book or at least try to cancel them if cannot attend which will then allow other patients to take the appointment.
	Disclaimer: The aim of Minden's web site is to provide patients, the public and NHS staff with the latest information about the Centre. We also hope to gain feedback from you on how we can improve the information on this site. Certain links on this site are not under the control of Minden Medical Services and we are not responsible for the contents of any linked site or any link contained in a linked site. These links are provided for your convenience, and the inclusion of any link does not imply endorsement. Minden Medical Centre, 2 Barlow Street, Bury, Lancashire BL9 OQP.