A word from Minden Receptionists

There are 18 Receptionists at Minden. Our main aim is to provide an efficient and confidential service to patients. If you have any comments or suggestions please do no hestitate to speak to a Receptionist or alternatively the Practice Manager.

We offer communication between Patient and GP. Our role is to ascertain the problem the patient has and relay this to the GP to enable him/her to provide the best possible solution.

This may be in the form of a prescription, home visit or a request to book an appointment or telephone consultaton with the GP. To enable the GP to make this decision we have to glean as much information as possible about the problem that the patient has, this is very helpful to the GP and is not the receptionist being nosy, please be understanding.

Mornings are extremely busy for receptionists (and with this in mind just a quick reminder that if you need to order repeat medication or get your results please call between 2.30pm and 5.30pm!!)

This is the time when we switch the phones back, turn on the computers, prepare the surgeries for the doctors, take home visits, take acute prescriptions (patients who need medication for an acute illness) and book most appointments for doctors, the treatment room and specialist clinics, such as the baby clinic and antenatal clinics.

The post needs to be dealt with in a morning, this involves scanning and attaching to patients records. The BARDOC (out of hours treatment) that patients have received is electronically transferred to the practice and therefore spend time in a morning checking and filing these details, the same for treatment patients have received at the Walk in centre.

We email the Aslyum seeker team for them to arrange for interpreters.

We also have to communicate with the hospital pathology laboratory for test results. We greatly appreciate patients who require test results and repeat prescriptions phoning between 2pm and 5.30pm when we have received the results back from the GP.

There is a lot of work that goes on in the background i.e. data entry, keeping patient records up to date, telephoning other heathcare professional, ringing and writing to patients to attend various reviews and clinics, organising the monthly rotas.appointment schedules, prepare prescriptions for GPs, taking instructions from GPs after their surgeries have ended and ensuring that all this is dealt with!

As you can see from the above the job of receptionist is very varied and busy. We do all we can to help and accommodate patient requests within the parameters we work to.

If when you attend the surgery you would like to speak to your receptionist in private- please ask - they are always happy to oblige if they can.


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	Disclaimer: The aim of Minden's web site is to provide patients, the public and NHS staff with the latest information about the Centre. We also hope to gain feedback from you on how we can improve the information on this site. Certain links on this site are not under the control of Minden Medical Services and we are not responsible for the contents of any linked site or any link contained in a linked site. These links are provided for your convenience, and the inclusion of any link does not imply endorsement. Minden Medical Centre, 2 Barlow Street, Bury, Lancashire BL9 OQP.